Are you my ideal client?
You are dreaming of a calm, collected, “grown up” IT department that is always on top of things, and even puts out fires preemptively due to the correct alert systems in place. New employees are onboarded correctly with the necessary equipment and system access to do their job starting DAY ONE; transfers between departments are correctly handled, and terminations are quickly and efficiently expedited, with IT equipment properly reclaimed and readied for redeployment or retirement. THIS IS WHERE I COME IN.
I work with you to determine what your particular IT pain points are. I assist IT departments with the implementation of customized and tailored solutions that alleviate unique challenges and address the goals of each team. It starts first with developing an understanding of current processes and then creating standardized processes and clear documentation to ensure organizational compliance while at the same time implementing safeguards against internal and external security risks.
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New hires, transfers, and employee terminations slip through the cracks, or are forgotten altogether. Requests for IT devices and equipment are slow to come, or the requests are lost due to improper tracking of equipment or miscommunication.
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Some IT processes exist, but they are not best practice and are often poorly or completely undocumented.
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Devices do not have conventional naming standards in place. Inventory is constantly lacking, and devices are often misplaced, come up missing, or are never returned from terminated employees.
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The IT environment is all on-premises, but the business would benefit by moving partially or completely into the cloud.
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The IT team is sized between 1-10 team members, but often finds itself overstretched and juggling multiple realms of responsibilities.
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The IT department seems wild and haphazard at times; each member of the team kind of does things in their own way, and no one seems to be on the same page most of the time. The current IT staff lacks specific specialized skills or sufficient time resources to create processes and documentation.
You are an entrepreneur, or a CEO, CTO, CIO, IT Director running a small-to-medium sized business with 50-1000 employees. Business is great, but you are experiencing some of the following...
Things I've helped other clients do!
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Assessment and redesign of existing IT processes which led to the development of standardized procedures for common IT tasks and operations to enhance efficiency and reliability. Established scalable IT processes that can grow with the business and support future expansion.
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Creation of comprehensive, up-to-date documentation for all IT systems and processes. Trained existing IT staff on new processes and documentation standards, as well as provided ongoing support to ensure continuous improvement and adherence to best practices.
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Researched, integrated, and implemented tools and software to improve overall operational efficiency by automating and streamlining IT processes and reducing unnecessary redundancies.
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Built alert solutions for monitoring and managing IT infrastructure effectively.
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Increased employee productivity while minimizing downtime by ensuring smooth operation
of IT ticketing systems and providing remote control systems of support.
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Optimized IT spending by identifying and eliminating inefficiencies in the inventory management system and implemented asset tagging processes to allow inventory to be accurately tracked.
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Ensured organizational compliance with industry regulations and implemented enhanced security safeguards against internal and external security risks.
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Replaced old and slow-running devices (desktops, laptops, and mobile devices) to increase employee productivity.
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Designed and built out disaster recovery as well as business continuity plans.
Does your Business struggle with IT challenges like:
We cannot resolve IT issues in a timely manner.
We are lacking processes for on-boarding and off-boarding employees.
We don't have proper asset and inventory tracking procedures in place.
Unexpected IT costs keep popping up.
We need additional support for our internal IT team.
We don't know how secure we are?
We just got a cyber insurance plan and need to meet the requirements.
We do not have a disaster recovery plan in place, and don't know where to start.