Instituted multi-factor authentication (MFA) at the login level and on M365 accounts to secure access to email (Outlook), Teams, and OneDrive (organizational intellectual data).

Created and documented IT onboarding and offboarding procedures. Collaborated with HR departments to create streamlined processes to provide new employees with the necessary system access and IT equipment required to do their job starting DAY ONE!

Engaged RBAC (Role Based Access Controls) mechanisms to restrict user system access to least privilege.

• With least privilege, a user has precisely the amount of privilege that is necessary to perform their job, and no more.

Engineered imaging solutions for deploying Windows and Mac computers.

• Imaging = the process of installing an OS, applications, and settings onto a newly

provisioned device.

Analyzed multiple options, then constructed and configured MDM (mobile device management) solutions for iPhone and Android phones to allow for remote management, device location tracking, and end user device and application support.

Built and packaged applications for deployment to Windows, Mac, and IOS devices utilizing a variety of systems and programs.

• SCCM, JAMF, SmartDeploy, GoToResolve, GoToMDM.

Configured asset tagging processes and device naming conventions, as well as

implemented inventory lifecycle procedures.

• Devices are typically refreshed every 3-5 years but can be used longer depending on the hardware.

Deployed ticketing systems and remote-control support tools to provide end users with expedited support for IT issues.

Developed licensing procedures for deployment of business software (Adobe, M365, and other apps).

Protected company and employee data from loss by instituting data backup operations (both at personal and server levels) (OneDrive, SharePoint, VEEAM).

Led multiple Windows upgrade cycles, updating devices from Win7-Win10 and Win10- Win11.

• Many devices that run Win10 cannot be updated to Win11 as their CPU (processor) is not supported by the OS. Win10 support from Microsoft ends 10/14/2025